Start With Why by Simon Sinek
How Great Leaders Inspire Everyone to Take Action
It is not enough for leaders to know what they are doing – it is even more important to know why they are doing it. Simply following your gut feelings or a set of instructions without knowing the “why” behind them can lead to negative outcomes. But by understanding the purpose of your work, and the reasons behind your decisions and actions, you will be able to commit to them wholeheartedly and lead transformation.
Agile Leadership Toolkit by Peter Koning
Learning to Thrive with Self-Managing Teams
These past few years have shown us how important it is to be able to respond swiftly to change. This task falls not just to managers, but whole teams as well. In this book, you will find an Agile Leadership Toolkit to help self-managing teams thrive. Though written for a business context, the book’s insights are applicable to the Public Service and can help officers adapt to citizens’ changing needs.
Uplifting Service by Ron Kaufman
The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet
In the Public Service, our “customers” are not just citizens, but our colleagues within and outside our agency. This book explains how organisations can elevate service by redefining what it means to serve. On an individual level, we can also start by having more empathy for our customers, keeping them updated and exercising more patience and understanding with them.