How it works: Four library loans equals 1 Bug point. These points can be exchanged for Book Bug cards from card dispenser machines at libraries, using QR codes or a PIN.
The automated dispensing not only reduces manpower needs in the NLB, but also makes it more convenient for patrons, who can now redeem cards any time during the libraries’ opening hours.
Loan receipts were also no longer needed. Most importantly, the reading promotion was extended to include eBook loans, so patrons who cannot visit the libraries regularly to borrow physical books can take part by borrowing eBooks and earn points from there.
Since its launch in June 2018, Book Bugs II has generated more than 11 million loans during its 10-month run, compared to 4.5 million loans for the first version of Book Bugs. There was also an 80% increase in the use of the NLB mobile app for both physical book and eBook checkouts.