Bots You Want To Have With You At Work

Challenge Your Say

The May/June 2016 cover story features trends to prepare us for the future. What is the most important change you think we can make in the next five years to improve the Public Service, and why?

Send your entry to

The winning entry will receive a prize worth up to $100. All other published entries will win vouchers worth $30 each. Please include your name, agency email address, agency and contact number.

All entries should reach us by May 31, 2016.

Bots You Want To Have With You At Work

Larentia Toh, PA

I would like a resource management bot that can quickly call or email the right officer to provide the right information/assistance for me within 10 minutes. That would enable me to answer queries and provide help to enquirers in the shortest possible time. At times, it could even save lives. I think this is especially important in this fast-paced, ever-changing environment where information overload and overwhelming changes make it harder to catch up.

Congratulations, Larentia! You win vouchers to the Future World exhibition at the ArtScience Museum. Tip: Go on a weekday to avoid the crowds!

Low Hui Ling, MOE

I would like a bot that can organise my thoughts based on the verbal commands I give. For instance, when I say, “Save the following item in my to-do list for English lesson planning,” it will automatically open up that list and save the item in it. When I say, “Organise this information into a KWL (Know, Want to know, Learned) table,” it will organise and put the information I have into columns based on my specifications. When I say, “Download XXX reports from the system,” the reports I need are downloaded and saved automatically. Automatic typing from my verbal commands could help me work more efficiently too!

Richard Soh, CNB

I would like to have robots assisting my Forensic Response Team to do crime scene investigations. The robots will be known as Robotic CSI, or RCSI, assisting forensic teams to manage, identify, collect and pack evidence at a drug scene. They can also do 3-D laser scanning of the drug scene, looking for evidence and documenting all evidence at the exact location, and record the condition of the scene quickly. In addition, it will be able to capture detailed measurements and images of complex environments — boosting productivity by reducing the time spent drawing sketch plans, which can take up to a day, to a few minutes.

Trina Liu, MTI

I would love a bot that can work with me to sift data and help with analytics. It can also assist with doing the more mundane tasks like filing and sorting of files (keeping my folders tidy), so that more time can be spent analysing data. There is a huge chunk of data out there waiting for us to analyse in our drive to become a Smart Nation. Bots introduced does not mean that our jobs would be less important or obsolete; instead, we can work hand-in-hand with them to raise productivity and increase accuracy. I’m looking forward to that because it is going to be exciting when technology advances in 10 to 20 years.

    May 10, 2016
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