Avoid Interrupting
When listening to others, we may interrupt with good intentions. Sometimes, we’re excited to share a relevant anecdote. Other times, we want to give our opinion before the conversation moves to a new topic. To us, these are ways of showing that we are interested in what the other person has to say.
Although well-intentioned, most interruptions can be perceived as rude. They may signal to the other person that you’re not really listening.
It is important, however, to consider the context of the conversation. For example, if someone has misunderstood a question or starts to use unfamiliar terms, jumping in to clarify the topic at hand is less likely to be considered rude.
Otherwise, avoid interrupting and keep to simple humming (“uh huhs” or “mmhmms”) or short phrases such as “that’s true” or “oh, I see”. This is a more polite way to show that you are paying attention and understand the other person’s message.
It is best to wait for natural pauses in the conversation before you speak to add on or ask questions.
Rephrase Key Points
Restating the other person’s argument or statement (also known as looping) helps them feel heard and understood, while helping you to process and retain what you just heard.
It is important to remember that you should not be exercising any judgement. Simply listen and try to comprehend the other person’s argument.